Shipping Policy

Last Updated: April 2026

Thank you for choosing Lumora Furnitures. We are committed to delivering your orders safely and on time.

1. Order Processing

• All orders are processed after confirmation and payment (full or partial)
• Since we offer customized furniture and kitchen solutions, production begins after order confirmation
• Processing time may vary depending on the complexity of the design

2. Delivery Time

• Orders are delivered within 15 days after order confirmation
• Delivery timelines may vary slightly based on:
  • Customization requirements
  • Product size and design
  • Delivery location

3. Shipping Charges

• Shipping charges are calculated based on:
  • Product size and weight
  • Delivery location
• Final shipping cost will be communicated at the time of order confirmation

4. Delivery Areas

• We currently deliver across Pakistan
• For deliveries outside standard areas, additional charges or time may apply

5. Order Tracking

• Customers will be informed about their order status via:
  • WhatsApp
  • Phone call or email

6. Delivery Process

• Ensure someone is available at the delivery address to receive the order
• For large furniture items, assistance may be required at the delivery location
• Any special delivery requirements must be informed in advance

7. Delays

While we aim to deliver on time, delays may occur due to:

• Weather conditions
• Logistics issues
• High order volume
• Custom production requirements

We will keep you informed in case of any delays.

8. Damaged or Incorrect Items

• If you receive a damaged or incorrect product:
  • Report within 48 hours of delivery
  • Share photos/videos as proof
• We will arrange a replacement or solution as per our policy

9. Failed Delivery Attempts

• If delivery fails due to incorrect address or unavailability, re-delivery charges may apply

10. Contact Us

For shipping-related queries:

📧 Email: info@lumorafurnitures.com
📱 WhatsApp: +923364575086