Refund & Return Policy

Last Updated: April 2026

At Lumora Furnitures, customer satisfaction is our priority. As we deal primarily in customized furniture and kitchen solutions, our refund and return policy is designed to be fair and transparent.

1. Returns Eligibility

We only accept returns under the following conditions:

• The item received is damaged, defective, or incorrect
• The issue is reported within 48 hours of delivery
• Clear proof (images/videos) is provided

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized furniture
• Customized kitchen designs
• Made-to-order products
• Items damaged due to misuse or improper handling

3. Refund Policy

• Refunds are only processed for approved cases (damaged/defective items)
• Once approved, refunds will be issued within 7–10 business days
• Refund method will be the same as the original payment method (or mutually agreed alternative)

4. Replacement Policy

• Instead of refunds, we may offer a replacement or repair depending on the situation
• Replacement timelines may vary based on product type and customization

5. Cancellation Policy

• Orders can only be canceled before production begins
• Once production has started, no cancellation or refund is allowed

6. Order Issues & Claims

If you face any issue with your order:

• Contact us within 48 hours of delivery
• Share order details and proof of issue

7. Contact Us

For any return, refund, or complaint:

📧 Email: info@lumorafurnitures.com
📱 WhatsApp: +923364575086